Customer Focus

VALE has years of experience in improving processes and integration for customers and our ability to enable users to be fast on their feet is proven.

An International Company that had purchased two major complimentary businesses of significant size compared to itself needed to roll them into their existing business model.


Solution – The VALE team became part of a business progress team for the UK incorporating key people from the three businesses concerned. That team designed processes for all key areas of the business. The Enterprise software running the business that had acquired the two companies was then modified to match the processes precisely and this way the two acquired businesses were rolled in so that they worked in a standard way. It was only in the UK that the roll in was achieved on time and the other countries involved, having failed to meet targets, incurred penalty charges for remaining on the individual company systems.